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Is there a recommended age for your models?
Our models are not suitable for young children due to small parts and pointed components. Our models are fine detailed scale models designed for gamers and collectors and are recommended for ages 14 and over.

What is your Return Policy?
Please visit this page to learn about our Return Policy.

How are the shipping charges calculated?
Our shipping rates are calculated by using standard US Postal Service and/or UPS rate tables from our shipping location (Burlington, MA USA) to your address.

Can an order be shipped outside of the United States?
Yes, we do have the ability to make international shipments. For international shipments, duties/taxes and brokerage/clearance fees may be incurred locally and are not included in our shipping charges.

Please note that most First Class Mail International shipments have no tracking capability and have no insurance. Please only use this low cost shipping method if you are comfortable with the risk as we have no way to help make sure that your package gets delivered. Rubicon Models USA is NOT responsible for any lost or damaged packages once they are shipped from our facility.

What type of plastic is used to make your models?
Rubicon Models uses ABS plastic for our products. The most important mechanical properties of Acrylonitrile Butadiene Styrene (ABS) are impact resistance and toughness, and because of its finer particles, it produces better detail on our products. And since our base customers are mostly tabletop gamers, we wanted our kits to be tougher to handle and be able to get knocked around a bit without getting damaged.

While some model kit manufacturers still use polystyrene (PS/HIPS plastic), we choose ABS over PS. ABS combines the strength and rigidity of acrylonitrile and styrene polymers with the toughness of polybutadiene rubber. While the cost of producing ABS is roughly twice the cost of producing polystyrene, it is considered superior for its hardness, gloss, toughness, and electrical insulation properties. Most important of all, ABS had less impact on the environment. Discarded polystyrene does not biodegrade for hundreds of years and is resistant to photolysis.

There are sporadic reports that some plastic cements don’t work on our products... which might be true because customers are using the wrong type of cement. Liquid cements that we bought for testing work well with our kits. Most liquid cement are now PS/ABS compatible, except for a few ones using older solvent formulas. Ask your hobby store to recommend a glue for you!